Returns
Returns must be postmarked within 14 days of your delivery date and must be shipped back to us within 7 days. Customers are responsible for all return shipping costs.
To be eligible for a return you should contact us first and your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
Returns
Please contact our customer service for return instructions.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
Refunds (if applicable)
We will refund only defective or damaged products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at glbusiness4@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged..
Shipping
To return your product, you should contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. GL hype is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are not eligible for a refund for the cost of goods or the Shipping costs.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at glbusiness4@gmail.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelations & Edits
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at glbusiness4@gmail.com, with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours Monday-Thursday.
Order Edits
Once an order has been submitted, we are unable to edit that order.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. glhype-clothing.launchcart.store is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime.
GL Hype clothing reserves the right to change our return policy without notice.
